I'm new to Move.Mil and DPS. What should I do first?
We strongly recommend that you watch the video on the home page screen to get familiar with the site and its related processes. There is a separate video for DOD Service Members and Civilians, Personal Property Shipping Offices (PPSOs), and Transportation Service Providers (TSPs).
There seem to be three sites: Move.Mil, DPS, and ETA. What are they, and how are they related?
Move.Mil is not DPS, but is a portal where you request a password through Electronic Transportation Acquisition (ETA), and then log in to DPS at the top of the Move.Mil screen. Move.Mil is also a source of reference information for DOD Service Members/Civilians who are moving, PPSOs and TSPs. (From the home page, click anywhere you see these words to access the associated page.) Defense Personal Property System (DPS) is the web-based tool used to initiate and manage a Household Goods move. Electronic Transportation Acquisition (ETA) manages the password/access function for DPS.
How exactly do I register and log in?
To access DPS, users must first register an account and obtain an ETA password:
DOD Service Members and Civilians: To complete registration from the Move.Mil home page or the DOD Service Members and Civilians page, click on 'DPS Registration' at the top of the screen. You must fill in the required information and select 5 Security Questions from a list of 15. You will have to wait up to 6 hours for the account to be posted to DPS.
You will receive an email with an HTTPS URL link. Click this link and answer 2 of the security questions you chose when you registered. Your password will then be displayed.
Log in by clicking 'DPS LOGIN' at the top of the page, and enter your user ID and password into the ETA authentication fields. You will need to respond to a CAPTCHA challenge, which requires you to type in a series of 5 characters displayed on the screen. This is to ensure you are a valid user, and not a computer. You have now logged into DPS!
I logged out of DPS, and now I can't log back in. What happened?
(How to Clear Cache)
Open IE and click 'Tools' on the menu bar.
Click 'Internet Options' within the 'General' tab.
Click 'Delete Cookies'.
Close all IE browsers.
Open a new browser and go to www.move.mil.
Click 'DPS Login'.
ETA implemented a new and enhanced feature for DPS called CAPTCHA. CAPTCHA is a type of challenge-response test used in computing to ensure that the response is not generated by a computer. When DPS users log into ETA they will be directed to a new screen and required to type in 5 characters displayed on the screen. Upon verification, the DPS user will continue to their requested page as before.
How to turn off Popup Blockers
If you are unable to log into DPS, please ensure to turn off your pop-up blocker in Internet Explorer: Go to the Tools menu, Popup Blocker, and select "Turn off Pop-up Blocker".
Other Password-Related Questions
I forgot my password! What do I do?
Click here: Forgot Password? (also found on the top of every page of this website..)
Will my DPS password expire?
Yes. If you do not access your account within 45 days, you will receive a warning that your password will be locked within 15 days due to inactivity (60 days total inactivity). You then have 30 days to contact the DPS Administrator to restore your account. If you do not, your access to DPS will be deleted and you will need to re-register.
DOD PKI Root Certificates
What is the purpose of the DOD Root Certificate?
A DOD Root certificate is a digital encrypted file that allows web browsers to trust the identity of a website such as DPS. DPS uses a certificate to identify itself to its users and to enable a secure connection.
Is the certificate required?
No; however this will help you avoid Security Alert windows when you to go to secure communication websites such as DPS and other DOD websites. Future access to DOD web sites may require certificates.
How do I download and install the certificates?
If you receive "invalid certificate" message while trying to access DPS, perform the following steps to install DOD Root Certificate:
Move.Mil is a publicly accessible DOD website. Content updates to this website are required to undergo a public affairs and legal review prior to being posted. Therefore please be patient with any requested changes. This process is in compliance with DOD policy.