Before beginning the Self Counseling process:

1. Obtain a Log In from Electronic Transportation Acquisition (ETA) at
https://eta.sddc.army.mil/dpsRegister/dodCustomer.aspx

2. If an “Authentication Error” notification is received, contact the System Response Center (SRC) Help Desk Toll Free Number (800) 462-2176 for assistance.

3. Ensure the Personal Computer (PC) used has Internet access.
  a. Apple or Macintosh Web Browsers are currently not compatible for use with DPS.
  b. Pop Up Blocker must be turned off for DPS to function properly.

4. Ensure you have a valid civilian electronic email account (yahoo, hotmail, gmail, etc.). Any email account that is not an official government or a military email account is a civilian account. If you do not have a civilian account, you should create one before you start your self counseling.

5. Review the Training Tab information in the upper right corner of the DPS Customer’s home page.

While using the Self Counseling module:

6. If you receive the “DPS Core Error” or “Unable to Process Last Request” error message while in the Self Counseling module, do the following:
    • Clear Internet cache
    • Log out of DPS
    • Log completely out of ETA
    • Log Back into ETA and DPS

  If the problem persists call the SRC Toll-Free (800) 462-2176 (option 5) for further assistance.

7. If you receive a “Timed Out” message:
  a. Click on any other Tab at the top of the screen
  b. After the other Tab loads Click back on the Self Counseling Tab. If the Self Counseling Tab doesn’t come up log out of DPS and then log completely out of ETA.
c. Call the SRC for further assistance.

After Self Counseling is completed:

8. You should receive an email identifying the moving company (Transportation Service Provider or TSP) that will be responsible for your move. The email should contain contact information for that company. If you do not receive that information within two weeks of your requested pack out dates, contact your local transportation office for assistance.

9. To file a Loss and Damage Report Click on “Step 1 File a Loss/Damage Report” on http://www.move.mil/dod.htm#beforeBegin_dpsHowToGuides

10. To file a Claim: Click on “Step 2 File a Claim” on http://www.move.mil/dod.htm#beforeBegin_dpsHowToGuides