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- New Password
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- Go to ETA homepage.
- Click "Need a new password?" (red text)
- DOD Service Members and civilians will no longer use their SSN/EIN as their ETA userID to access DPS. A new userID will be provided by the system at your first login effective 26 April 2012. For a summary of the change, click here.
- Password Reset and security questions
- DPS user password will be reset based on answers to your security challenge questions. Once your responses have been validated, your password will be displayed on your screen (Be sure to capture this information). If you have not already submitted security questions, you will receive an e-mail with a HTTPS link to complete security questions prior to being able to reset your password.
- DoD security policy establishes required password length and complexities
- If you are a military member, DOD civilian, or PPSO, you have an option to use either your Common Access Card (CAC) or password to access ETA. If you are a TSP, effective 1 October 2011 External Certificate Authority (ECA) is required for ETA access for users who don’t have a Common Access Card (CAC) or Transportation Worker Identification Credential (TWIC) provided by the government.
- Need to update your email address?
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- Go to ETA homepage.
- Select "Support" link (lower left).
- Select "Edit Profile" link and login to ETA.
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- NOTE: If you can not log in to update your email address because your password is no longer working, click the 'Forgot Password' tab on this page to reset your password. After changing your password, go to the ETA homepage and click 'Support' on the menu and select 'Edit Profile' to update your email.
- Need help? Contact for DPS Support:
- Service Response Center (SRC) Help Desk
- 1-800-462-2176 (option 5)
- DSN: 770-SDDC (7332)
- Commercial: 618-220-SDDC (7332)
- or Submit a ticket to the helpdesk: Customer Self-Service
- Search your nearest Ground Transportation Location by country, state, zip, or keyword
