Breadcrumb

Customer Service

Icon of a man in a suit sitting at a desk with a computer.

Local Personal Property Office

Best Primary POC

Hours and contact info vary.
Find your local personal property office.

Contact for:

  • General Questions
  • Scheduling
  • Storage Needs
  • Special Circumstances
  • Entitlements Questions
  • Transporter / Moving Day Issues

 

Icon of a browser with a 404 (page not found) error.

Technical Help Desk

Hours: Open 24/7
Phone Toll-Free +1 (800) 462-2176
Commercial +1 (618) 589-9445
Email usarmy.scott.sddc.mbx.g6-SRC-DPS-HD@mail.mil
Online Ticket https://src.service-now.com/src

Contact for:

  • Website Navigation Help
  • Account Issues
  • Technical Help
Icon of a man with a phone headset on.

Service Branch Help Desks

Marine Corps Customer Service

Phone Commercial (703) 695-7765
Email usmcpersonalproperty@usmc.mil
 

Navy Customer Service

Phone Commercial 1-800-HHG-MOVE (1-855-444-6683)
Email householdgoods@navy.mil
Online https://www.navsup.navy.mil/household
 

Air Force Customer Service

Phone DSN 487-3357
  Commercial (210) 652-3357
Email ppahq.ppec.customerservice@us.af.mil
 

Coast Guard: Finance Customer Service Team

Phone Toll-Free (800) 462-2176
Hours 8:00am - 5:00pm est
Online http://www.fincen.uscg.mil/hhg.htm

Contact for:

  • Entitlements Questions
  • Special Circumstances
  • Exceptions of Policy
  • Reimbursements
Icon of a stylized dollar bill.

Accounting & Finance Office

Hours and contact info vary.
Find your local finance office on MilitaryInstallations.dod.mil.

Contact for:

  • Reimbursement
  • Personally Procured Move (PPM) Payment
A highly stylized piggy bank icon.

Claims

Army

DSN: 536-3000
Comm: (502) 626-3000
Email: usarmy.knox.hqda-otjag.mbx.cpcs@mail.mil
For claims related moves to overseas (OCONUS) locations, international claims contacts can be found here.

Marine Corps

DSN: 278-9533
Comm: (703) 784-9533
Email: hqmc.claims@usmc.mil
Comm Fax: (703) 432-2591

Navy

DSN: 564-3310
Comm: (757) 440-6315
Toll-Free: +1 (888) 897-8217
Email: NorfolkClaims@navy.mil
Online: http://www.jag.navy.mil/organization/code_15.htm

Air Force

DSN: 986-8044
Comm: (937) 656-8044
Toll-Free: +1 (877) 754-1212
Email: afcsc.ja@us.af.mil
DSN Fax: 986-8307
Comm Fax: (937) 656-8307

Coast Guard

Comm: (757) 523-6940
Email: fin-smb-hhg@uscg.mil

Contact for:

  • Lost or Damaged Goods
  • Claims Negotiations with Transporter
Icon of a sunrise over an ocean.

Retirement / Separation Extensions

Army

Requests for retirement extensions should be submitted through your local personal property office (PPPO).
 

Marine Corps

DSN: 225-7765
Comm: (703) 695-7765
DSN Fax: 225-8160
Comm Fax: (703) 695-8160
Address: Commandant of the Marine Corps 
3000 Marine Corps Pentagon 
Rm 2E227 (LPD-2) 
Washington, DC 20350-3000

Navy

Extension Requests for members confined to or undergoing treatment at a hospital or for members undergoing education or training should contact navyhhgshippinge.fct@navy.mil. For all other reasons, contact nxag_n130C@navy.mil.

Note: Requests for extensions must describe the nature and events for requesting the extension and include the final set of orders and supporting documents (e.g. Letter from School or Doctor).

Air Force

DSN: 487-3312
Comm: (210) 652-3312
Email: hqppa.ecaf-ext@us.af.mil
DSN Fax: 954-4263
Comm Fax: (210) 321-4263
Address: PPA HQ/PPEC 
555 E. Street East, Suite 4 
JBSA Randolph, Texas 78150-4439

Coast Guard

Email: Otmane.Karim@uscg.mil
Address: Commandant (CG-1332) 
Attn: Travel & Transportation Division 
United States Coast Guard 
2703 Martin Luther King Jr Ave SE 
Stop 7907 
Washington, DC 20593-7907

Contact for:

  • Retiree/Separatee Questions
  • Retiree/Separatee Move Extensions