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Customer Service

P P P O Local Personal Property Office

Best Primary POC

Hours and contact info vary.
Find your local personal property office.

Contact for:
  • General Questions
  • Scheduling
  • Storage Needs
  • Special Circumstances
  • Entitlements Questions
  • Transporter / Moving Day Issues

Technical Help Technical Help Desk

Hours:
Open 24/7

Phone Toll-Free +1 (800) 462-2176
Commercial +1 (618) 589-9445
Email usarmy.scott.sddc.mbx.g6-SRC-DPS-HD@mail.mil
Online Ticket https://src.service-now.com/src
Contact for:
  • Website Navigation Help
  • Account Issues
  • Technical Help

Service Branch Customer Service Service Branch Help Desks

Marine Corps Customer Service
Phone Commercial (703) 695-7765
Email usmcpersonalproperty@usmc.mil
Find Us On Facebook
Navy Customer Service
Phone Commercial 1-800-HHG-MOVE (1-855-444-6683)
Email householdgoods@navy.mil
Online https://www.navsup.navy.mil/household
Find Us On Facebook
Air Force Customer Service
Phone DSN 487-3357
Commercial (210) 652-3357
Email ppahq.ppec.customerservice@us.af.mil
Find Us On Facebook
Coast Guard: Finance Customer Service Team
Phone Toll-Free (800) 462-2176
Hours 8:00am - 5:00pm est
Online http://www.fincen.uscg.mil/hhg.htm
Contact for:
  • Entitlements Questions
  • Special Circumstances
  • Exceptions of Policy
  • Reimbursements

Accounting Accounting & Finance Office

Hours and contact info vary.
Find your local finance office on MilitaryInstallations.dod.mil.

Contact for:
  • Reimbursement
  • Personally Procured Move (PPM) Payment

Claims Claims

If something becomes lost or damaged during your move, you can work with your transporter directly (through DPS - the online moving hub) or with your service’s claims office.

Your service’s claims office can help you negotiate a higher claims price, or provide partial compensation after the 9-month filing window with your transporter expires.

Army
DSN: 536-3000
Comm: (502) 626-3000
Email: usarmy.knox.hqda-otjag.mbx.cpcs@mail.mil
For claims related moves to overseas (OCONUS) locations, international claims contacts can be found here.
Marine Corps
DSN: 278-9533
Comm: (703) 784-9533
Email: hqmc.claims@usmc.mil
Comm Fax: (703) 432-2591
Air Force
DSN: 986-8044
Comm: (937) 656-8044
Toll-Free: +1 (877) 754-1212
Email: afcsc.ja@us.af.mil
DSN Fax: 986-8307
Comm Fax: (937) 656-8307
Coast Guard
Contact for:
  • Lost or Damaged Goods
  • Claims Negotiations with Transporter

Retirement and Separation Retirement / Separation Extensions

Army
Requests for retirement extensions should be submitted through your local personal property office (PPPO).

Marine Corps
DSN: 225-7765
Comm: (703) 695-7765
DSN Fax: 225-8160
Comm Fax: (703) 695-8160
Address: Commandant of the Marine Corps
3000 Marine Corps Pentagon
Rm 2E227 (LPD-2)
Washington, DC 20350-3000
Air Force
DSN: 487-3312
Comm: (210) 652-3312
Email: hqppa.ecaf-ext@us.af.mil
DSN Fax: 954-4263
Comm Fax: (210) 321-4263
Address: PPA HQ/PPEC
555 E. Street East, Suite 4
JBSA Randolph, Texas 78150-4439
Coast Guard
Email: Otmane.Karim@uscg.mil
Address: Commandant (CG-1332)
Attn: Travel & Transportation Division
United States Coast Guard
2703 Martin Luther King Jr Ave SE
Stop 7907
Washington, DC 20593-7907
Contact for:
  • Retiree/Separatee Questions
  • Retiree/Separatee Move Extentions