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Customer Service

P P P O Local Personal Property Office

Best Primary POC

Hours and contact info vary.
Find your local personal property office.

Contact for:
  • General Questions
  • Scheduling
  • Storage Needs
  • Special Circumstances
  • Entitlements Questions
  • Transporter / Moving Day Issues

Technical Help Technical Help Desk

Hours:
Open 24/7

Phone Toll-Free +1 (800) 462-2176
Commercial +1 (618) 589-9445
Email usarmy.scott.sddc.mbx.g6-SRC-DPS-HD@mail.mil
Online Ticket https://src.service-now.com/src
Contact for:
  • Website Navigation Help
  • Account Issues
  • Technical Help

Service Branch Customer Service Service Branch Help Desks

Marine Corps Customer Service
Phone Commercial (703) 695-7765
Email usmcpersonalproperty@usmc.mil
Find Us On Facebook
Navy Customer Service
Phone Commercial 1-800-HHG-MOVE (1-855-444-6683)
Email householdgoods@navy.mil
Online https://www.navsup.navy.mil/household
Find Us On Facebook
Air Force Customer Service
Phone DSN 487-3357
Commercial (210) 652-3357
Email ppahq.ppec.customerservice@us.af.mil
Find Us On Facebook
Coast Guard: Finance Customer Service Team
Phone Toll-Free (800) 462-2176
Hours 8:00am - 5:00pm est
Online http://www.fincen.uscg.mil/hhg.htm
Contact for:
  • Entitlements Questions
  • Special Circumstances
  • Exceptions of Policy
  • Reimbursements

Accounting Accounting & Finance Office

Hours and contact info vary.
Find your local finance office on MilitaryInstallations.dod.mil.

Contact for:
  • Reimbursement
  • Personally Procured Move (PPM) Payment

Claims Claims

If something becomes lost or damaged during your move, you can work with your transporter directly (through DPS - the online moving hub) or with your service’s claims office.

Your service’s claims office can help you negotiate a higher claims price, or provide partial compensation after the 9-month filing window with your transporter expires.

Army
DSN: 536-3000
Comm: (502) 626-3000
Email: usarmy.knox.hqda-otjag.mbx.cpcs@mail.mil


For claims related moves to overseas (OCONUS) locations, international claims contacts can be found here.
Marine Corps
DSN: 278-9533
Comm: (703) 784-9533
Email: hqmc.claims@usmc.mil
Comm Fax: (703) 432-2591
Air Force
DSN: 986-8044
Comm: (937) 656-8044
Toll-Free: +1 (877) 754-1212
Email: afcsc.ja@us.af.mil
DSN Fax: 986-8307
Comm Fax: (937) 656-8307
Coast Guard
Contact for:
  • Lost or Damaged Goods
  • Claims Negotiations with Transporter

Retirement and Separation Retirement / Separation Extensions

Army
Requests for retirement extensions should be submitted through your local personal property office (PPPO).

Marine Corps
DSN: 225-7765
Comm: (703) 695-7765
DSN Fax: 225-8160
Comm Fax: (703) 695-8160
Address: Commandant of the Marine Corps
3000 Marine Corps Pentagon
Rm 2E227 (LPD-2)
Washington, DC 20350-3000
Navy
Extension Requests for members confined to or undergoing treatment at a hospital or for members undergoing education or training should contact navyhhgshippinge.fct@navy.mil. For all other reasons, contact nxag_n130C@navy.mil.

Note: Requests for extensions must describe the nature and events for requesting the extension and include the final set of orders and supporting documents (e.g. Letter from School or Doctor).
Air Force
DSN: 487-3312
Comm: (210) 652-3312
Email: hqppa.ecaf-ext@us.af.mil
DSN Fax: 954-4263
Comm Fax: (210) 321-4263
Address: PPA HQ/PPEC
555 E. Street East, Suite 4
JBSA Randolph, Texas 78150-4439
Coast Guard
Email: Otmane.Karim@uscg.mil
Address: Commandant (CG-1332)
Attn: Travel & Transportation Division
United States Coast Guard
2703 Martin Luther King Jr Ave SE
Stop 7907
Washington, DC 20593-7907
Contact for:
  • Retiree/Separatee Questions
  • Retiree/Separatee Move Extensions