A message to DOD Personnel and their Families:

 Like many sectors, labor challenges in the moving and storage industry are driving tighter-than-normal capacity in the Defense Personal Property Program.  These challenges are compounded by competition with non-DOD clients (like corporate and residential customers) vying for the same services.   In many locations, DOD personnel must wait upwards of four to six weeks for available moving crews.  Demand is similarly high for rental trucks and storage containers used by customers interested in a Personally Procured Move.  Senior leaders across the DOD’s Personnel and Logistics communities are aware of the issues and are exploring options to solve relocation-related problems for military families. 

Steps you can take: 

  • Visit your Transportation Office as soon as you receive orders.  Don’t wait!
  • Whether this is your first move or your 15th, take advantage of counseling.  Your local transportation office is your best resource to understand the specific challenges and delays in your community.
  • If movers cannot be arranged to support your timeline, talk with your chain of command immediately to explore options—which may include changes to reporting timelines.
  • Be patient with your transportation office personnel!  They want to solve problems for you.  Contact your local transportation office if your moving plans change or if you have questions regarding your move once scheduled. 

In no case should a customer feel compelled to conduct a Personally Procured Move.  Similarly, no customer should feel compelled to leave family members behind to handle a household goods move on their own. 

What to Expect with a Civilian Move

When moving to a new base, or even overseas, the task might be met with a mix of excitement and apprehension. A new city to explore, new team to work with, and a whole household to move. While each experience will be different, below we discuss what a typical move could look like. If at any time you have questions or need help with your move, reach out to your local personal property office at your current, or new location.

Assignment Notification

Your move process begins with assignment notification, through email, a phone call, or notification from a supervisor. It’s important to understand that an assignment notification does not mean that you have “orders” just yet.

Where am I going to live?
At this stage, you should start looking into places to live near or on your new post and getting organized for the pending move. Don’t make any permanent decisions (i.e. home purchase) until there are orders in hand.

Your new location's Housing Office is the best resource for up-to-date weight allowance restrictions and housing options.

Sometimes, your command may authorize a House Hunting Trip (HHT). This discretionary allowance will reimburse you for meals and lodging for up to 10 days, while you look for a new place to live in your new city. Check out the Reimbursements & Vouchers page for details.


Accuracy Matters
When you receive your orders, make sure all the details are accurate. In addition to the administrative details (your name, social security number, etc.), make sure it has the correct duty station, dependent information, and reporting dates. Let the administration section know if there is an error so it can be corrected as soon as possible.

Your agency will let you know which relocation allowances will be paid (reimbursed) at the time of the advertisement or notification. You’ll be required to sign and comply with the terms of a service agreement to obtain the authorized allowances.

Weight Allowance
As a civilian, you’re entitled to move 18,000 lbs of household goods, regardless of your grade or band. Any amount over that limit will come out of pocket. Additionally, you may be entitled to either temporary storage known as Storage-In-Transit (SIT) or long term storage known as Non-Temporary Storage (NTS). Please visit or contact your local personal property office if you have any further weight allowance questions.

Moving with family?
Check to see if dependents are specifically listed in your orders. If not, you’ll need to get Command Sponsorship, also known as “Accompanied Orders”. You can submit a formal request for “Accompanied Orders” through your chain of command, but be aware that getting your command’s approval isn’t guaranteed.

Command Sponsorship Benefits:

  • Reimbursed for dependent travel and housing expenses, so keep detailed records!
  • More housing allowance
  • Higher weight entitlement to move your household goods
  • Your dependents will have access to medical and legal services
  • The right to stay in your host country without a visa, etc.

Without Sponsorship:

  • Dependent expenses are out of pocket
  • Your BAH (Basic Allowance for Housing) is affected
  • Your family won't automatically have the right to live with you in your new location
  • They might need visas
  • Status of Forces Agreement, or SOFA, associated with the country where you will be living. Failure to do so could result in large fines.
light bulb icon

Pro-Tip: Get a Special Power of Attorney for your spouse. This allows them to take necessary action on moving and financial decisions while you're at work.

Once you have your orders, you can log in to the Defense Personal Property System to schedule your move.

Privately Owned Vehicle (POV) Shipments

POV shipments are virtually the same as for the military.  Visit PCSMyPOV for complete information.

Schedule Your Move

First time Defense Personal Property (DPS) users must obtain a User ID and password before accessing DPS.  Follow the instructions in the "New User Registration" tutorial when setting up your account. After that, follow the instructions in the "Create a Shipment" or "Create a PPM Shipment” tutorial.

To help you understand your allowances and responsibilities review the IT’S YOUR MOVE Defense Transportation Regulations.

Have this info ready for DPS:

  • Your contact information
  • Estimated weight
  • Pick up & delivery locations
  • Pick up & delivery dates
  • A list of Special items you plan on shipping (Grandfather clock, Spa/Jacuzzi, Alcoholic beverages, Utility trailer, Shrunk/Large wall unit, Piano, Front load washer/dryer, Plasma TV, Shed, Gas-powered equipment and High value items)
light bulb icon


  • It's also good to include an emergency contact in case the driver cannot get a hold of you during the move.
  • You don't need to know your exact delivery address to schedule your move. You can just specify your new city and state and update it later.
  • The pick up date is the day your items are placed on the truck. Your pack dates will be the days leading up to your pick up date. Those fluctuate depending on your estimated weight.
  • View more tips
Before the Packers Arrive

Your moving company will complete a Pre-Move Survey at your home. They'll do a weight estimate and identify any special items that you entered in the Defense Personal Property System (DPS), so that on moving day they have all the necessary packing materials. Call your moving company if you're within a week of moving day, and a Pre-Move Survey has not been completed on your home. Your local personal property office can also help.

light bulb icon

Pro-Tip: Make your own inventory! Include the make and serial number of any high value and electronics items. Take a video of things like your TV working, to show that it's in good working condition. Insist that information makes it onto the moving company's inventory BEFORE the truck leaves your house.

What should I bring?
Now is the time to take a look at your belongings and decide what to take with you, what you might leave behind in storage, and what items you could sell or donate. When making this decision, consider whether or not your next duty station will provide furnished housing, or if you’re moving with dependents.

light bulb icon

OCONUS Pro-Tips:

  • If you're moving overseas, research your host country's electrical outlets! You may need a converter, or choose to buy new appliances and electronics when you get there. Most bases have a thrift shop where you can pick up items when you arrive!
  • Choose wisely. A household goods shipment won't arrive at your new location for several weeks.
  • When you pack for an overseas move, keep an accordion folder in your carry on bag containing copies of important documents you might need when going through customs in your new host country.
Packing Day

Your packing day and moving dates are not the same thing. On packing day, the moving company sends a team of packers to your home and puts all your items into boxes, usually as fast as possible. The day your boxes are loaded onto the truck for moving day could be several days later.

The packers are supposed to call ahead of time to inform you they will be coming out on certain dates and within a specified time period. It's critical that you're available during this time. If for some reason the Moving Company fails to show, quickly notify your local personal property office.

A team of packers will load just about anything and everything that they can fit into boxes, which means there's a risk that important items may get packed up unintentionally.

How should I pack?
Pack your belongings with unpacking in mind. Where do you want these boxes to go in your new place? The master bedroom, living room, or kitchen? When you move OCONUS, there can be a language barrier between you and your movers in the new host country.

Bottom line, if at any point something doesn't feel right, you should call your local personal property office and ask for the assistance from an inspector/quality assurance personnel.

light bulb icon


  • Physically separate anything you plan to take/keep with you from the rest of your belongings into a closet or your vehicle before the packers arrive. Clearly mark this area with a "Do Not Pack" sign.
  • Invite friends and family to keep an eye on things during packing day. It can be really helpful if you can have someone shadowing the packers, making sure your inventory is accurate, potentially even taking photos of the inside of boxes as they are packed.
  • Label your boxes with a small piece of duct tape, each room with its own color. Others have found it helpful to number each room when you arrive in your host country, so that your movers know that the master bedroom is 1, the kitchen 2, and the living room 3.
  • View more tips
Loading/Moving Day

On moving day, the driver of the truck is usually in charge of the show. They are responsible for ensuring there is a crew and that everything is properly loaded onto the truck before departing. If you run into any issues during this phase, talk with the driver first and if they are unable to resolve the issue don’t hesitate to call your local personal property office for help.

The moving company will be creating an inventory of all your household items and will put stickers on all the boxes and larger items (couches, large appliances, etc.). On these inventory sheets, they will also be indicating whether or not there was any pre-existing damage to your household goods. If you disagree with their assessment, make sure you annotate that on the inventory sheet!

light bulb icon


  • Do a walkthrough with the driver to make sure everything is out of your residence and loaded up. This will ensure that nothing gets left behind and if you see any damage to the residence you can annotate that on the forms provided.
  • Ask the driver for their phone number so you can reach them if needed.
  • If you don’t agree with something on that inventory form make sure you annotate that BEFORE signing in the remarks section!
Getting There

When traveling CONUS to your new location, you’re authorized travel by one primary vehicle, but two if you’re relocating with dependents. You may be required to do a Privately Owned Vehicle (POV) Risk Assessment before you start your en route travel. Currently, the mileage rate for POV reimbursement is .20 cents per mile, and tolls and any parking fees are also reimbursable. During your travel you'll be given per diem. Contact your command for the number of days you're authorized for travel.

light bulb icon

Pro-Tip: If you're traveling with pets, you can check out pet-friendly hotels on the Web at www.petswelcome.com.

If you’re moving OCONUS, make sure everyone in your family has a valid passport unless you’re headed to Hawaii or Alaska. Family members not listed on the Orders may need visas. When you arrive, expect a few in-processing steps. Depending on your host country, this could include briefings at different offices, and trips to different bases, immediately upon arrival please contact your local personal property office.

During your travel keep all receipts of your out of pocket expenses, things like hotel receipts, rental car, gasoline, tolls, etc. that may be needed when you file your voucher at the end. Visit the Reimbursements & Vouchers page for details.

light bulb icon

Pro-Tip: Set up a system to organize your receipts during your move, like an accordion file with a folder for each type.

When moving, most, but not all of your entitlements, are subject to taxation. The Relocation Income Tax Allowance (RITA) will reimburse you for most of those taxes. But you will not be reimbursed for FICA tax. Your local personal property office can help navigate those reimbursements.

How will your stuff get there?
Keep the lines of communication open and available for the driver, for CONUS moves. If your driver has any updates, they may try to contact you as they make their way to your next destination and it’s important you are available to answer any questions that they may have.

If you’re doing a door-to-door, it’s important that you arrive before the driver. If the driver arrives at your new residence before you do, they may have to put your items in storage, depending on their schedule. For those whose items are going into storage, you have more flexibility with your timing.

Traveling with Pets

First, research your new destination’s rules and regulations about bringing pets. Start by contacting your local personal property office to see if there are any breed restrictions, quarantine requirements, and timeline for vaccinations. Check the Defense Travel Management Office’s Pet FAQ for more information.

Will my pet's expenses be reimbursed?
For civilian employees, pet quarantine fees and transportation charges are included in the Miscellaneous Expense Allowance (MEA) you receive. This applies to dogs, cats, and other house pets. Other animals like horses, fish, birds, and rodents are excluded because of their size, exotic nature, and shipping restrictions.

How are my pets going to get there?
During the summer months, most airlines won’t ship pets due to the heat, therefore it may be wise to let them stay with friends or family. You could send them home in advance or bring them to your new location after the temperatures have cooled down. Plus, you may be eligible to ship your pets via the Patriot Express Air Mobility Command Flight.


If you’re traveling OCONUS, coordinate with your Sponsor, or new teammate to meet you at the airport. A friendly smile from someone who understands what you just went through goes a long way. If your sponsor or organization is not available, reach out to the local personal property office and they can help coordinate for someone to meet you at the airport to ensure you know where to get settled.

Have your important documents in a file ready to go when you land and go through customs.

  • Passports and Visas (where applicable)
  • Orders
  • A sheet of paper with your new base address, shuttles, rental car information (since you may not have cell service right away)
light bulb icon

Pro-Tip: Don’t be surprised if your bags are searched in customs! Your new host country may have restricted items.


When the truck arrives, you will do a walk-through with the driver and the delivery crew. Identify any pre-existing damage to the residence and let them see the layout of the home to determine the best way to deliver your household goods.

light bulb icon

Pro-Tip: Number your rooms, so that if there is a language barrier in your new host country, everyone will know where the boxes should go.

The delivery crew should put down some type of material (plastic, fabric, etc.) to protect some of your flooring and expect them to put some form of protection on any tight corners that may be in the residence as well.

Get an inventory sheet from the driver so you can check off the numbers and ensure that everything is delivered. Doing this yourself is in your best interest. As the boxes come off the truck, you should expect to direct them to a room in the residence where that item should be placed.

Once the truck is empty, you should verify on the inventory sheet that everything has been delivered. If not, those items need to be annotated on the inventory sheet before you sign off. This goes for any damage that may have occurred to the residence. Additionally, any items not received or that arrive damaged should be written on the Notification of Loss/Damage AT Delivery Form provided by the driver. Don’t worry if you missed something, you have 75 days (applicable to household good shipments picked up prior to May 15, 2020) or 180 days (applicable to household goods shipments picked up May 15, 2020 and after) from the date of delivery to notify the moving company in writing of any lost or damaged items that you intend to file a claim for.

light bulb icon

Pro-Tip: Enlist your family or your Sponsor for help during this phase.

Finally, you have a couple of options during the delivery phase about what items you want the delivery crew to unpack.

  • A full unpack: Movers empty the boxes of all their contents into the specified rooms.
  • A partial unpack: Movers only open boxes in select areas.
  • Movers reassemble furniture that they took apart at the origin (beds, couches, etc.)
Clean Up, Claims & Customer Survey

Your moving company is not required to return and pick up any empty boxes after they’ve delivered everything to your new home. The movers are only responsible for hauling away empty boxes and packing materials when they’re finished delivering your belongings. If you ask them to come back to take your empty boxes and they agree to do it, then that’s great! If possible, have everything piled up in one location to get this done quickly.

While we hope all of your items arrived in one piece, the reality is that isn't always the case. You will need to sign in to the Defense Personal Property System (DPS) and complete this part of the process. When you login to the system, you can expect to see two paths - Lost/Damage Report and Claims Submission.

Filling out the Loss or Damage AT Delivery Form lets the moving company know that some of your items were missing or damaged during the delivery process. This form must be done within 75 days (applicable to household good shipments picked up prior to May 15, 2020) or within 180 days (applicable to household goods shipments picked up May 15, 2020 and after) of your delivery date. If the items cannot be found or they cannot fix the damage, you must file a claim to be reimbursed! Remember… a Loss/Damage Report is NOT a claim!

If you did not submit a Loss/Damage Report, you will need to file your claim within 75 days (applicable to household good shipments picked up prior to May 15, 2020) or within 180 days (applicable to household goods shipments picked up May 15, 2020 and after) of delivery. If you submitted a Loss/Damage Report within the 75 day or within the 180 day window, you will have up to 9 months to file a claim for the full replacement value of the item you are claiming. If the claim is filed more than 9 months from the delivery date, you will only be eligible for depreciated value up to two years from delivery. Contact your military claims office if you have questions.

The last and final action item you can expect from the move experience is a survey. The survey will ask some questions about your experience and we highly encourage you to be upfront and honest. The surveys are read (by humans!) and if there is a negative trend on a moving company they can be suspended temporarily or indefinitely if they are providing poor service. On the flip side, if you find a moving company that did an excellent job, please put that in the survey as well to help out your colleagues!

Get to know your new city

Finally, enjoy the transition to life in your new city:

  • Take free language courses online and download translator apps. Simple phrases like hello, good-bye, yes, no, and thank you, go a long way to making you feel comfortable in this new place.
  • Research different neighborhoods around your new base. Aside from thinking about housing options, there are likely a number of local markets, festivals, historical monuments, and areas of interest nearby.
  • Join social groups for folks at your new base. Participating in a community will help you transition to your new normal. There are groups, blogs, and forums for everything from online yard sales, local food recommendations, to religious organizations, and family support groups.

The Relocation Assistance Program is set up through your new location’s Military and Family Support Center to help you make the most of your new city.