The last and final action item you can expect from the move process is a survey about your moving experience. The Customer Satisfaction Survey (CSS) is quick and easy and we highly encourage you to be upfront and honest. Sharing your feedback could help other family’s benefit from your experience, as well as, positively impact your future moves.
The surveys are read by real humans and if a TSP has a negative trend, they can be suspended (temporarily or indefinitely) for providing poor service. On the flip side, if you find a TSP that did an excellent job, please put that in the survey as well; so we know who to continue to reward with more service contracts.
Survey reminder emails will be sent every 7, 14 and 21 calendar days after the delivery of your personal property or until the survey is completed. Check out the “Customer Satisfaction Survey” brochure to learn more.