Get an overview of the online moving process with pro tips from experienced customers and counselors.
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To create a Claim, from the welcome screen locate your shipment and click on the File a claim link. If you’ve had previous moves, you may have to use the expand icon to locate your shipment.
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To create a claim, click on the Start My Claim button.
After adding all your claim items and updating any required information, you must select the SUBMIT CLAIM TO TSP button to process your Claim!
You should notify the Transportation Service Provider (TSP) (the moving company of any loss or damage to your personal property within the 75 days (applicable to household goods shipments picked up prior to May 15, 2020) or within the 180 days (applicable to household goods shipments picked up May 15, 2020 and after) of the delivery of your shipment.
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On the Claim page, click on the icon in the BOL/GBL Number field. DPS will present a pop-up window with a list of shipments.
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Select a listed shipment in the pop-up window, click on the Pick button and then confirm Ok button. DPS will populate the record with information about the selected shipment.
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Next, update any require * information and select the Save button to create the claim.
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If you previously submitted a Loss /Damage report for this shipment, you have an option to click on the Import Loss/Damage Items button to transfer those items from your Loss /Damage report into your claim.
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If you decided to Import Loss/Damage Items use the EDIT CLAIM ITEMS button to fill in required * information for each transferred item. To add new claim items use the ADD CLAIM ITEMS button.
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Now you will need to make sure that all required * fields are filled in and then click the Save Button.
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To complete the claim process, after all items and attachments are added to the claim, you must click on the SUBMIT CLAIM TO TSP button located at the bottom of your screen to process the Claim.
After adding all your claim items and updating any required * information, you MUST select the SUBMIT CLAIM TO TSP button to process your Claim!
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